Placing an order with A&J Luxury is a seamless experience. You may explore our exquisite collection online, where every item is just a few clicks away from being yours. You may also reach us through our social media pages, Viber, and Whatsapp account if you want to place an order with us.

With our commitment to bringing exceptional service to the clients, all sales are final. Returns will only be entertained if there are undeclared flaw/s or missing inclusions. Kindly review our photos and read the description carefully before making a purchase. Please note that we will
accept an EXCHANGE OF ITEM ONLY.

To initiate a return, kindly notify us within 24 hours of receiving the item. The security tag must remain intact, and the item should be returned in its original condition, including all accompanying inclusions and extras. The item must be shipped within 48 hours before your notification. Please note that the client will be responsible for both the delivery and return shipping costs.

Kindly note that if the item is not shipped within the given time frame, it will be no longer eligible for return.

Once your order is paid, we’ll reach out to you again once your payment has been received.

If you ordered through our website, kindly make sure to message our Instagram and Facebook accounts, or you may reach us through Viber/Whatsapp.

Deliveries within Metro Manila can be shipped the same day through Grab/Lalamove. Our cut-off time for shipment is at 6:00 PM. Kindly message our account if you’d like us to book a rider for you.

For deliveries outside Metro Manila, the processing period will be 1-2 business days.

Kindly note that shipping for both within & outside Metro Manila will be shouldered by the client.

Unfortunately, we only deliver nationwide for us to ensure that the items will be received.

We have a wide range of payment options available for you. We accept the following:

BDO

BPI

GCash

Unionbank

Credit Card payments via BDO Checkout (+4% fee)

Cash on delivery within Metro Manila (with an additional fee, not applicable for sale items)
Cash upon pick-up (down payment is needed to secure/reserve the item)

Certainly! Kindly message us through Viber at 09277537322 or 09152345968 if you’d like to visit our showroom to view our on-hand items or if you want to sell or consign your items.

If you’re planning to purchase, kindly give us a heads-up on what you want to see or planning to get to ensure the availability of the item.

Unfortunately, pre-ordered items are not viable for any returns. If you have queries or problems concerning your order, do not hesitate to get in touch with us.

Due to the exclusivity of the brand and our items, refunds are typically not available. However, we understand that exceptional circumstances may arise. Please get in touch with our team so we can properly assess your concern/s.

With our commitment to bringing excellent service to our clients, cancellation of order/s is not possible. Please make sure that you have checked all the detailed photos posted on our website.